Refund policy

We accept returns within **30 days of delivery**. To be eligible, items must be unused, in their original condition, and in their original packaging.

For health and hygiene reasons, cosmetic and personal-care items (including lip gloss, makeup, and applicators) that have been opened or used cannot be returned unless they arrived damaged or defective.

**How to start a return**
Email us at ambrosiasupport@fairlydunn.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please do not send items back before contacting us.

**Return shipping**
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.

**Refunds**
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within **5–10 business days**. Depending on your bank or card issuer, it may take additional time for the refund to appear.

**Damaged, defective, or wrong items**
If your order arrives damaged, defective, or incorrect, please contact us within **48 hours** of delivery at nikki@fairlydunn.com with a photo of the issue. We'll make it right with a replacement or full refund at no cost to you.

**Exchanges**
The fastest way to get a different item is to return the original (per the steps above) and place a new order.

**Late or missing refunds**
If you haven't received a refund after the timeframe above, first check with your bank or card company. If you've done this and still haven't received your refund, contact us at ambrosiasupport@fairlydunn.com.

**Contact**
Ambrosia Belle
6316 NW 97th Ave, Doral, FL 33027, United States
Email: ambrosiasupport@fairlydunn.com
Phone: +1 855-661-1747